You can find orders by the following information:
| 1. | Customer name |
| 2. | Customer E-mail |
| 3. | Product name |
| 4. | Order number |
| 5. | License code |
Search can be performed in the whole database or by specifying a timeframe. You can set a timeframe as today, last week or last month, as well as specify start and end date to search.
The “Order search” page looks like the one below:
“Orders Date Filter” allows you to select the date period to search for orders. Time is calculated by the local server time.
“Orders Additional Filter” allows you to add extra filtering and search orders by specific criteria. To enable it, please, place a tick near the “Filter by” caption and then select the necessary filter field from the drop-down list. Please note that the text typed in the search criteria box is case sensitive. You can use % as a wildcard to find some order. For example, if you want to find all orders from customers with somemail.com E-mail server, do the following:
| 1. | Select “Search in entire database” in “Orders Date Filter” |
| 2. | Place a tick near the “Filter by” caption |
| 3. | Select “Customer E-mail” in the drop-down list |
| 4. | Enter %@somemail.com in the text box below the drop-down list |
| 5. | Press “Re-query” button |
Each order has a popup menu which appears when you move a mouse cursor over the yellow rectangles to the left of the order as shown below:
Using this popup menu, you can either block an order, notify a customer about his order details and license keys and view order details.
The “Orders list” table provides additional highlighting depending on how many times a customer has changed hardware and registered the software by any license code in this order. The row is yellow if the number of changes of the hardware binding key exceeds the number of keys issued by four times. The row is pink if the changes exceed the keys by eight times.